10725 PINEVILLE RD PINEVILLE, NC 28134
Real experiences from customers who chose Cadillac of South Charlotte
Cadillac of South Charlotte has compiled authentic reviews from real customers who have bought their vehicle or had their car serviced at our Pineville location, just off the I-485 Outer Loop by the Carolina Place mall. Take a minute to read their firsthand accounts of the Cadillac of South Charlotte experience.
"This is my 6th Cadillac from Cadillac of South Charlotte and the customer service and professionalism is always top notch."
Seamless transition into my new lease. Tom Rose is knowledgeable and listened to every detail I wanted in finding me the best fit for my next Cadillac purchase. The entire staff were friendly and treated me as a valued customer. From the GM Keith, to Greg, the Sales Manger and Zoe in finance, all provided exceptional customer service!
This is my 6th Cadillac from Cadillac of South Charlotte and the customer service and professionalism is always top notch. Tom Rose is outstanding and committed to delivering the ultimate Cadillac experience.
"The process was efficient, straightforward, and exactly what I was hoping for."
My experience with Cadillac of South Charlotte was excellent. Tom went above and beyond to make the entire process easy and enjoyable. He communicated clearly, answered all my questions, and respected my time. One thing that really stood out was how much coordination Tom did before my visit. Because of his preparation, I was able to test drive the vehicle and complete the purchase without spending hours at the dealership. The process was efficient, straightforward, and exactly what I was hoping for. Thank you, Tom, for making this one of the best vehicle-buying experiences I've had.
"Buying a vehicle is a significant purchase, and Chanz made it feel exciting rather than stressful."
My husband and I had an excellent experience with Cadillac of South Charlotte, and a huge part of that was Chanz. From the beginning, he was knowledgeable, responsive, patient, and genuinely easy to work with. I never felt pressured or rushed into making a decision. Instead, Chanz took the time to answer my questions, make sure I understood the vehicle and its features, and help make the entire purchasing and delivery process feel smooth and straightforward.
What stood out most was how personable and attentive he was throughout the experience. Buying a vehicle is a significant purchase, and Chanz made it feel exciting rather than stressful. He was professional without being overly sales-focused, and I felt like he genuinely cared that I ended up with the right vehicle and was happy with my decision.
I would absolutely recommend Cadillac of South Charlotte to friends and family, and I would specifically recommend that they ask for Chanz. He represented the dealership extremely well and was a major reason I would give my experience a 10 out of 10.
"Questions are always handled with professionalism and understanding."
I have patronized the Service Department at Cadillac of South Charlotte for many years, and it is in recent years that I have benefitted from the support and insight of Service Advisor Ryan Angelo. Whether my vehicle needs routine service or is in need of repair for a particular issue, Ryan, the mechanics, and other support members of the team, work collaboratively to address any concern.
Ryan greets customers with a warm welcome and begins the initial diagnostic process. He is always intentional to accurately collect vehicle data and any observations I might have regarding the issues to be addressed. Ryan and the team can be relied upon to provide thorough explanation of the vehicle's condition, the recommended and necessary short-term or long-term repairs, and the detailed estimate of fees for service(s). Questions are always handled with professionalism and understanding.
Thank you to Ryan for consistently ensuring a high level of customer service each time I enter the service bay!
"Having spent my entire career in quality assurance and customer satisfaction, I can immediately identify an exemplary employee."
I just wanted to take a moment to recognize one of the service advisors at Cadillac of South Charlotte, Anthony Pompeii.
My wife and I have purchased and/or leased several vehicles over the past 13 years from this dealership. During this timeframe, we have had interactions with many service technicians.
We were so pleased with Anthony's technical knowledge of our CT4 2023 Cadillac. We were having a number of issues that he was able to diagnose quickly prior to our vehicle being sent to a mechanic. Anthony immediately identified the problems as related to one another. His follow up skills were also great as he called several times to update us on the repair progress.
Having spent my entire career in quality assurance and customer satisfaction, I can immediately identify an exemplary employee. Anthony's professionalism is so refreshing and helps guarantee customer loyalty to the Cadillac brand.
"I was blown away by their grace and commitment to customer service with this incident, and I will never take my vehicles anywhere else."
I wanted to reach out to you all to express my appreciation for the amazing service that your dealership continues to deliver, year after year. I am in real estate, and put a lot of miles on my vehicles and was a mechanic for many years in my late teens through my college years, so I know my way around a shop and in dealing with vehicle issues.
I have an older Cadillac SRX that I inherited from my Mom when she passed away in 2017, and my two girls told me that I can never sell Nana's car. It was her dream vehicle that my Dad bought for her in 2013, and when I got it in 2017, it only had 15,000 miles on it because she hardly drove. Now I am proud to report that it is pushing 231,000 miles and counting, with my oldest daughter driving it daily. We recently had it in the service center for a tune up, brakes, tires, and a few other things and there was an incident where a piece of carbon fell into the motor. Instead of trying to cover it up, or blame it on the high mileage like I feel some other mechanics might have done, Justin called me right away, was completely transparent, and the dealership took ownership of the issue. They spent a week and a half taking apart the motor to get to it, and in the process discovered some other issues that needed to be immediately addressed that I was not financially prepared to take care of at the moment. They ended up only charging me for the cost of those parts, and even reimbursed me for a rental that I had to get because they were out of loaner vehicles. I was blown away by their grace and commitment to customer service with this incident, and I will never take my vehicles anywhere else.
We had bought a 2019 GMC Yukon Denali for my significant other to drive back in 2021, and had a service contract with GMC for the first couple of years, so we were taking it to an unnamed local GMC dealership for everything. We recently had an issue with the battery, and had replaced it twice in 4 years when it went dead again. The GMC dealership gave my partner a hard time and wanted to charge her a $197 diagnostic fee just to figure out what was going on and talked down to her about covering it under warranty since the 3 year mark had just passed. I told her that we would never go back there again, and took it to Justin. Not only did Cadillac quickly figure out the issue, but they helped her with a loaner while it was in the shop, fixed the issue for good, then they advised us of many other things that we needed to have taken care of that the other dealership glossed over. Again, I will never take my vehicles anywhere else. This dealership and their service continues to exceed expectations, and I couldn't recommend them more to anyone I know.
Thank you from the bottom of our hearts for taking such great care of us and our vehicles. I told this to Justin and wanted to express this here, you can never put a price on peace of mind when it comes to making sure your vehicle is properly taken care of. We greatly appreciate you all!
"I could not be happier with the outcome."
I had transmission problems with my truck. It had a bad valve body. I took the truck in and Tony Pompeii helped me with everything. I understood the part was back ordered, but he kept me updated throughout the process. Now my truck drives better than the day I bought it. I've already recommended others to visit this service department and to ask for Tony. I will continue to have my car worked on here. I could not be happier with the outcome.
"Josh Squires always goes above and beyond..."
I've been using the service department at Cadillac of South Charlotte since 2020 when I moved to Charlotte. The service I've received has been stellar, especially with a hard to diagnose warranty issue I encountered.
Josh Squires always goes above and beyond to exceed expectations in providing stellar customer service and support.
"When I picked up the car, it truly felt showroom-ready."
Cadillac of South Charlotte has always delivered a premium experience, but Service Advisor Ryan Angelo truly sets the gold standard.
As a long-time Cadillac owner, I recently entrusted the team with refurbishing my 2013 XTS and restoring it to mint condition. From the very first conversation, Ryan approached the project not as a routine service ticket, but as a comprehensive restoration plan. He listened carefully, asked thoughtful questions about my expectations, and developed a clear, phased roadmap that balanced performance, aesthetics, and cost efficiency.
Ryan's communication was exceptional. He provided timely updates, transparent explanations of recommended services, and detailed breakdowns of parts and labor. There were no surprises-only professionalism and precision. He coordinated seamlessly with technicians to ensure everything from mechanical systems to cosmetic refinements was addressed with meticulous care. His commitment to quality control was evident at every stage.
What impressed me most was his personal investment in the outcome. Ryan treated my vehicle as if it were his own-ensuring that each repair, adjustment, and enhancement aligned with Cadillac's luxury standards. When I picked up the car, it truly felt showroom-ready. The 2013 XTS now drives and presents as though it just rolled off the lot.
Service at a luxury dealership should feel elevated, and Ryan Angelo delivers exactly that. His expertise, responsiveness, and genuine customer care reflect the very best of Cadillac of South Charlotte.
If you are looking for a service advisor who combines technical knowledge, strategic coordination, and first-class client service, Ryan Angelo is simply outstanding.
Read even more feedback from our recent guests
Department: Sales
Vehicle: 2026 Cadillac Escalade IQL
Review: My agent, Ingrid, was fantastic. She found the balance of advocating for the quality of the vehicle without being pushy. She generally seemed interested in making sure I had the right vehicle for me.
Department: Sales
Vehicle: 2026 Cadillac OPTIQ
Review: I felt like I was buying my car instead of being sold the car. Big difference. No pressure. Our salesperson Ingrid was very knowledgeable. Likewise with the finance person, Zoe
Department: Sales
Vehicle: 2026 Cadillac CT5
Review: Great service and great deal on a new car. Salesman (Chanz) reached out through text and allowed me to reach out if I was interested in buying a car. I love not being pressured to buy a vehicle.
Department: Sales
Vehicle: 2026 Cadillac LYRIQ
Review: Ingrid was fantastic! Answered all of my questions and took great care of me from the test drive all the way through signing. Even answered silly questions after hours. She was very knowledgeable about the vehicle and made the whole experience enjoyable!
The reviews are in. Our Cadillac dealership in Charlotte continues to receive glowing recognition after glowing recognition. We have a reputation for having the friendliest staff around, and these rave reviews back up that claim.
We take steps to impact customer experiences in a positive way. With service to the Charlotte community for over 20 years, Cadillac of South Charlotte has gone the extra mile for generations of customers.
Cadillac of South Charlotte has a sought-after service department with a mission to keep you involved and informed at every step. We have a tenured staff of experts with a reputation for fixing things right the first time, every time.
Every new and pre-owned Cadillac for sale in Charlotte is backed by our store's transparent Sonic Price philosophy, and Cadillac of South Charlotte has a seamless sales process that puts you in charge.
At Cadillac of South Charlotte, we care about customer experiences and value guest feedback, as highlighted by the reviews and testimonials above. We invite you to visit our Cadillac dealership if you're ready to receive the luxury treatment you deserve.
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