Customer Testimonials

"I was blown away by their grace and commitment to customer service with this incident, and I will never take my vehicles anywhere else."

Review from Sean McGovern & Saundra Kandler
Owners of a 2013 Cadillac SRX & 2019 GMC Yukon Denali

I wanted to reach out to you all to express my appreciation for the amazing service that your dealership continues to deliver, year after year. I am in real estate, and put a lot of miles on my vehicles and was a mechanic for many years in my late teens through my college years, so I know my way around a shop and in dealing with vehicle issues.

I have an older Cadillac SRX that I inherited from my Mom when she passed away in 2017, and my two girls told me that I can never sell Nana's car. It was her dream vehicle that my Dad bought for her in 2013, and when I got it in 2017, it only had 15,000 miles on it because she hardly drove. Now I am proud to report that it is pushing 231,000 miles and counting, with my oldest daughter driving it daily. We recently had it in the service center for a tune up, brakes, tires, and a few other things and there was an incident where a piece of carbon fell into the motor. Instead of trying to cover it up, or blame it on the high mileage like I feel some other mechanics might have done, Justin called me right away, was completely transparent, and the dealership took ownership of the issue. They spent a week and a half taking apart the motor to get to it, and in the process discovered some other issues that needed to be immediately addressed that I was not financially prepared to take care of at the moment. They ended up only charging me for the cost of those parts, and even reimbursed me for a rental that I had to get because they were out of loaner vehicles. I was blown away by their grace and commitment to customer service with this incident, and I will never take my vehicles anywhere else.

We had bought a 2019 GMC Yukon Denali for my significant other to drive back in 2021, and had a service contract with GMC for the first couple of years, so we were taking it to an unnamed local GMC dealership for everything. We recently had an issue with the battery, and had replaced it twice in 4 years when it went dead again. The GMC dealership gave my partner a hard time and wanted to charge her a $197 diagnostic fee just to figure out what was going on and talked down to her about covering it under warranty since the 3 year mark had just passed. I told her that we would never go back there again, and took it to Justin. Not only did Cadillac quickly figure out the issue, but they helped her with a loaner while it was in the shop, fixed the issue for good, then they advised us of many other things that we needed to have taken care of that the other dealership glossed over. Again, I will never take my vehicles anywhere else. This dealership and their service continues to exceed expectations, and I couldn't recommend them more to anyone I know.

Thank you from the bottom of our hearts for taking such great care of us and our vehicles. I told this to Justin and wanted to express this here, you can never put a price on peace of mind when it comes to making sure your vehicle is properly taken care of. We greatly appreciate you all!

"When I picked up the car, it truly felt showroom-ready."

Review from Bevelyn Coleman, owner of a 2013 Cadillac XTS

Cadillac of South Charlotte has always delivered a premium experience, but Service Advisor Ryan Angelo truly sets the gold standard.

As a long-time Cadillac owner, I recently entrusted the team with refurbishing my 2013 XTS and restoring it to mint condition. From the very first conversation, Ryan approached the project not as a routine service ticket, but as a comprehensive restoration plan. He listened carefully, asked thoughtful questions about my expectations, and developed a clear, phased roadmap that balanced performance, aesthetics, and cost efficiency.

Ryan's communication was exceptional. He provided timely updates, transparent explanations of recommended services, and detailed breakdowns of parts and labor. There were no surprises-only professionalism and precision. He coordinated seamlessly with technicians to ensure everything from mechanical systems to cosmetic refinements was addressed with meticulous care. His commitment to quality control was evident at every stage.

What impressed me most was his personal investment in the outcome. Ryan treated my vehicle as if it were his own-ensuring that each repair, adjustment, and enhancement aligned with Cadillac's luxury standards. When I picked up the car, it truly felt showroom-ready. The 2013 XTS now drives and presents as though it just rolled off the lot.

Service at a luxury dealership should feel elevated, and Ryan Angelo delivers exactly that. His expertise, responsiveness, and genuine customer care reflect the very best of Cadillac of South Charlotte.

If you are looking for a service advisor who combines technical knowledge, strategic coordination, and first-class client service, Ryan Angelo is simply outstanding.